• At this point, I feel I am currently being misled and mistreated. Even with a number of calls and escalations, I even now do not have clarity on my bargains or a fair resolution to my concerns.
Also, our telephone line to your home arrived down inside a windstorm the other evening, as did our neighbors. We do not use a landline any more, nevertheless the cable is in the road and nevertheless linked on your home finish. I prompt that They simply remove it completely. They reported as I didn't have an Energetic landline, they would not send out a technician out to clean up the wire in the midst of the highway.
Nevertheless, the most beneficial just occurred. Immediately after conversing with Telus small business, I wasn't satisfied with the system presented and asked for being tranferred into the LOYALTY dept. She modified the price of the info program but enhanced the cost of the cellphone for the net of -$1. WHAT A JOKE!!!
I known as Telus CS at 8.55AM Mountain time and so they hanged up on me, indicating which i need to contact all through "normal Office environment hours". Is this for serious?
How do I discover that person. I feel I'm likely into a new billing cycle and I have already been running in circles for months
at the Black Friday i known as Telus to receive me a fresh cellular line for my daughter if there is a offer like i received Beforehand for my other Little ones as a faithful customer with Telus.
I suppose I'm just previous, but I remember a time when you can get in touch with a business, speak with a human without the need of sitting on hold for hrs, and truly get customer service. Thanks Telus for an excellent customer expertise.
Surely not the encounter we wish our customers to own. Feel free to send out us a private message and we can talk about our solutions to receive this settled to suit your needs.
I had to contact CS nowadays with Chat and also the Division I need to speak to is barely offered by cellular phone. The CS on Chat arranged a call again at an arranged time slot. When that Section called me later I received everything sorted out.
If an automated assistant asks for the reason of your respective connect with, point out "I Telus technical support want to make payment preparations for my mobility Invoice".
Thank you on your consideration to this make a difference. I stay up for a prompt and satisfactory resolution.
It transpired on Sunday which i experienced a awful issue. But I had been satisfied to discover that this Internet site worked on weekends. And Helen granted me aid, time, and patience to resolve the situation. I am so thankful I can not tell!
The TV signal continues to be shed due to the fact Friday, September twenty seventh and also the technician who showed up yesterday, September 30th couldn't correct the situation right after switching the Tv set cable box and cable. I used to be knowledgeable that the web Modem must be modified much too, but he did not have it.
Hi Everybody, I should Speak to customer service with regard to modifying a payment arrangement. I planned to know when there is an e mail or other approach to Get in touch with them since I'm Functioning, and many periods I endeavor to get in touch with and don't get to speak to another person just before I should hold up.
The TELUS staff acknowledges that our work spans many Territories and Treaty areas and we're grateful for the normal Expertise Keepers and Elders who are with us these days, anyone who has gone right before us along with the youth that inspire us.